ISO 20000-1:2018 Awareness Training

Course Objective

The well-documented training resources, organized agendas, planning and outlay materials that have been fastidiously constructed, precisely moulded and systematically presented, have been laboriously authorized by qualified experts in the exclusive domain of advanced tertiary education. The anticipated objective of both the tutors and pedagogues is to pre-dominantly provide the authorized staff with the essential basic knowledge/experience in the ingenuity of ISO 20000 – ITSM and to concurrently spawn a suitable platform to fulfil the implementation process, vesting the staff who are conferred with loftier understanding of the management systems approach and the requirements of ISO 20000, consequently affording requisite tools for teams/groups/panels preparing for implementation.

Who can attend the Course

The course is designed to suit all who are interested to play a significant role in the Service management system of the organization and for those who are responsible for internal management system audits including department managers, supervisors, Service management representatives, Front desk engineers, and administrative staff that have a focus on business improvement, performance and profitability.

Prerequisite

This course is exclusively formulated for beginners and for group training sessions in organizations to develop the Service culture of the meritorious programme.

No prior knowledge is needed to take the course.
We recommend that participants have previous knowledge of the following to maximize the course benefits.
This course is uniquely designed for students who possess an existing knowledge of, or experience in, Service management. It provides an overview of the management systems approach and the requirements of ISO 20000.
It can be used as a foundation for those who have developed an insistent urge to complete an IRCA certified Lead auditor Service management system auditor training courses.

Course Duration

The course duration is approximately 8hrs

Final Assessment – 20 mins.

Materials provided during the tenure of the course (video lectures, all-inclusive erudite articles and probing activities) are the essential ingredients absolutely compulsory to efficaciously achieve the certification Assessment

Key Session

TOPIC	DURATION
Module 1 – Introduction about ISO 20000:2018 and process approach	101 min
Module 2 – Service Management System Principles & HLS	44 min
Module 3 – Context of the Organization	30 min
Module 4 – Leadership principles	29 min
Module 5 – Planning	20 min
Module 6 – Support of the service management system	62 min
Module 7 – Operation of the service management system	95 min
Module 8 – Performance evaluation	35 min
Module 9 – Improvement	44 min
Final assessment	20 min

Traibcert Awareness online course is a comprehensive package that delves into every nook and corner you deserve to know about ISO 20000, including all the erstwhile requirements and pragmatic impeccability for compliance. The course is durably defined for novices who exhibit great affinity towards Service management and ISO standards.

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